Refund policy

Returns and order problems

For help with an order, email support@theprofessionalsnetwork.net with your order number and a description of the issue. Please contact us before sending an item back.

Made-to-order Printful products

We do not offer voluntary returns or exchanges for a change of mind, or for a size or color selected incorrectly when ordering. Please review the product details and size guide before purchase. This does not affect any return, cancellation, or other rights required by applicable law.

Damaged, defective, misprinted, or incorrect items

If your item arrives with a problem, contact us as soon as possible and include clear photos of the item and the issue. We will investigate and arrange an appropriate replacement or refund for a confirmed defect or fulfillment error, subject to your applicable legal rights. Do not send the item to Printful or another address unless we give you return instructions.

Missing packages and order changes

Contact us promptly if tracking or delivery appears incorrect. If you need to change or cancel an order, contact us immediately. Once production or shipping has begun, a voluntary change or cancellation may no longer be possible; statutory rights still apply.

Products shipped directly by our store

The made-to-order restrictions above do not automatically apply to products shipped directly by The Professionals Network Store. Contact us for the applicable return process and instructions for your item.

Your legal rights

Nothing in this policy excludes or limits mandatory consumer rights, including remedies for faulty goods or any cancellation and withdrawal rights that apply in your location.